Wholly Schmokes!!! If you're on Bell...u might want to take a CLOSE look on your bank or credit card statements. Bell Mobility's move to a new billing system is royally f$&%ed up. Not only have the billing notices come out LATE. They've also been charging my credit card TWICE for the same month!!! AND....somehow they've changed the discounts on my plan so that i pay $25 more extra per month for the same service!!! I immediately called Bell, and was greeted by a pre-recorded messsage from their CEO, saying that the recent "upgrade" to the new billing software has caused some "delays" in billing -- any discrepancies would be "resolved" in the November statement. Ehhh...sorry not good enough. So I pressed '0' to get a real person, and proceeded to hold for the next 45min...meanwhile, i do a quick search on the net for "Bell Mobility billing" and lo-behold, there are reports and complaints from other disgruntled customers.
One person said they were put on hold for 6 hours....what the!!!!
Anyways...i have yet to talk to a real person about this, and who knows when i'll be able to get through their customer service queues. Gawd...i feel sorry for their reps on the other line. They must be getting a LOT of pissy customers, and its not their fault.
On a side note, i haven't been too happy with Bell's service since I switched from Telus. Their coverage doesn't seem to be as solid (especially in my condo), and their plan isn't as competive as City Fido. Plus, their phones aren't as cool :)
3 comments:
No kidding! And that is precisely why I didn't sign up with Bell Mobility. Mind you, I haven't signed up with anyone right now, and now having a cell phone is just killing me .... But at least I'm not getting charged double!
Yeah, I feel regret for signing people on to Bell with me. I got nothing out of it, and neither did they. And I was calling up my fvckin' stupid-ass ignant Bell Service Rep who was no help, and who kept making empty promises.
I'm glad I left the country.
Sorry, Cy.
Well! some how I'm not surprised about the problems you have all been having with bell (notice the small 'b') and I do sympathise and empethise with you all. You should read this whole message because the hook is at the end. I cancelled my phone 13 months into a two year contract because I had lost my phone and didn't want to bear the cost of replacing it. I dutifully, like a good Canadian citizen, paid the monthly suspension fee $8 which was up in Febrary because. I adhear to the rule of law. I am not rich (and can be quite mean if provoked) so I know I told them to cancell the contract and not just suspend it. WHY WOULD I HAVE DONE OTHERWISE!. Of course they claim that I just suspended it...big surprise...we know they lie. I called in mid april to find out why my bills kept coming and, of course, I got the royal run around no matter how I complained...I even threatedned to close out my wife's account but that would cost me $200 so I lost that argument. ( Juat an asside, she had to send in 3 applications to get the rebate for the phone she signed a two year contract for, and since she bills out at $50/hr I think they owe her at least $300). All this to say that I'm feeling for all you bell (notice the small 'b') customers and I think I have a solution. On May 2, 1995 every bell costomer with a complaint should go to their nearest 'b'ell mobility office and bring a brick with an annonomous written complaint tied to it; and just leave it in front of the door. I will go to the head office in Toronto and I encourage as many in the GTO as posssible to do the same. I'm sure we will have enough bricks to build a house. Please forward this note to your whole email list and encourage all unhappy bell customers to do the same. And if you can't make it ask a friend to do it (in Torononto if possible). Some of us will probably need wheel barrows. Lets get them.
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